At SentryCare, our aim is to help families ensure the best care possible for their loved ones when they need it most. Despite national attention, the nursing home industry has not made significant progress in realigning their processes to ensure the health and safety of the people they care for. Unfortunately, most families cannot provide the needed oversight of their loved one's care as they must work and fulfill other obligations.

Keith and Nancy Fournier

Keith and Nancy Fournier met in 1992 in a hospital emergency room, he as a paramedic bringing in an injured patient and she as an emergency trauma nurse receiving the patient. They married in 1994 and now reside in Encinitas, a small coastal town of San Diego along with their two children. 

Together they have over 30 years of emergency medical experience with most of that time spent in the elderly retirement community of Palm Springs, California and its surrounding cities, which is where they conceptualized the business that is now named “Sentry Care.”  Both Keith and Nancy realized the gravity of the situation as they encountered numerous, frustrated families and patients during the course of their careers. 
As a paramedic, Keith was forced to transport patients to nursing home facilities despite the fact that care was known to be mediocre at best. What shocked Keith most was not simply what he saw when transporting patients to the facilities, but rather the poor condition of many of the patients he picked up from the facilities. Throughout his career, the one thing about the care that was constant was the lack of improvement and Keith felt that somebody needed to do something to help the families who had no choice but to place their loved one in a nursing home.  Nancy noticed the same problem within the acute hospital setting.  Every day another nursing home patient would arrive in the Emergency Department with untreated pneumonia, pressure sores, or worse. With her knowledge of performance improvement, Nancy could not understand how the frequency of such occurrences never decreased, but rather, seemed to increase. 
While Keith and Nancy continued to encounter incidents and began to fear what might happen to their own family
members in such a situation, the local media began bringing stories to the attention of the public. Demands for improvement were placed on the nursing homes, but even the most recent reports did not illustrate a marked effort or change. Their frustration continued to grow until they realized that consistent oversight was the answer; it did not have to be done by the family, but rather, could be done by someone the family could trust, particularly someone with professional and medical experience. Keith and Nancy decided to form a company that would serve as the patient advocate when the family can’t always be there, and Sentry Care was created.